Diverse upscale accommodations options include uniquely exotic jungle and ocean view suites; luxury suites have been carefully designed to complement our naturally breathtaking surroundings and seduce your senses.
Our resort is divided into three sections:
The Zen Grand ambiance, immersed in the natural environment of the Mayan jungle, this family-friendly features elegantly exotic suites and more than 1000 square feet of space including a beautiful terrace with jungle view. The Ambassador ambiance, also a family-friendly area with suites that arranged around the main infinity pool and have a spectacular ocean-view terrace. The exclusive Grand Class section; designed for optimum privacy and relaxation. Features suites with oceanfront view, created to experience an intimate ambience. Enjoy high-end amenities like a private plunge pool on the terrace overlooking the blue waters of the Caribbean; the spa-like bathroom also features a Jacuzzi tub and rain shower.
Features
- All-inclusive
- Business Center
- Children’s Programs
- Conference Facilities
- Culinary Program
- Internet Access
- Lounge/Bar
- Restaurant
Services
- Babysitting Services
- Car Rental Desk
- Concierge Desk
- Laundry/Dry Cleaning/Pressing
- Room Service 24-hours
- Salon
- Wedding Services
Recreation
- Fitness Center
- Pool
- Spa
- Water Sports
In Your Room
- Bathrobes
- Butler Service
- Complimentary Coffee/Tea
- Iron/Ironing Board
- Mini Bar
Enjoy the jungle’s mystique and endless ocean views at this luxury, all-inclusive resort for all ages. Discover a different side of the Mexican Caribbean in the exotic Zen Grand Ambiance, surrounded by lush greenery and freshwater streams, or opt for ocean breezes in the Ambassador Ambiance. Explore the entire resort and its five family-friendly restaurants; adults are invited to enjoy the Grand Class hotel’s three additional restaurants and infinity pool as well. Visit the Kids’ Clubs and Teens’ Club, go on an Eco-tour, play miniature golf and much more, for a vacation that’s anything but ordinary.
Grand Class ambiance is an Adult Only area which welcomes teenagers starting from 16 years old.
The resort’s fine cuisine includes several restaurants and bars, two with 4 Diamond certifications. We also have the first restaurant in the world to be part of an all inclusive and received a 5 Diamond award by the AAA; from emotional cuisine to contemporary takes on traditional French dishes and Asian specialties. The bars opened day and night offering Domestic and International Premium Brands.
The Grand Velas Riviera Maya Spa was named “Best Spa in the World” by Virtuoso in 2010. Located in the heart of the property, the Spa covers an area of more than 89,000 square feet, containing 40 treatment suites appointed with beautiful native artwork and separate hydrotherapy facilities men and women. It brings a unique sensory journey of wellness and relaxation and offers a hydrothermal journey.
This resort goes above and beyond offering a vacation of a lifetime. Every season, kids are treated to educational, athletic and artistic opportunities at the Kids Clubs with special activities programs. The Teen’s Club is a chilled place for the youngest to sing karaoke and play videogames, pool, ice hockey, ping-pong or board games. Entire families will have the opportunity to enjoy a nightly themed shows and dinners.
Address
Nearest Airport
Zen Grand Suite
Zen Grand Pool Suite
Ambassador Suite
Ambassador Pool Suite
Grand Class Suite
Zen Grand Presidential Suite
Ambassador Presidential Suite
Grand Class Presidential Suite
Facts
Early Arrivals & Late Departures
This information has not been provided by the Supplier.
Guaranteed Reservations & Deposits
Cancellation Policy
Accepted Forms of Payment
Virtuoso Amenities (When Booking with Boss Travel):
– Wholesalers: Virtuoso contracted amenities ARE applicable to bookings made via wholesalers provided the hotel is notified the booking is from a Virtuoso Member Agency.
– On-Site Suppliers: Virtuoso contracted amenities are applicable to bookings made via Virtuoso On-Site suppliers ONLY, provided the hotel is notified the booking is from a Virtuoso Member Agency.
– Suite upgrade based on availability at check in and applicable as follows:
From Zen Grand Suite to Zen Grand Pool Suite,
From Ambassador Suite to Ambassador Pool Suite,
From Ambassador Pool Suite to Grand Class Suite. The Grand Class section welcomes teenagers ( over 16 years old)
-SPA Credit: $ 50 USD per person, per night . SPA Bonus applicable on massages, facials and body wrap treatments with a duration of 50 min or more.
Conditions:
- Not transferable between guests.
- Not cumulative.
- Not redeemable for cash.
- Unused balances will not be refunded.
- Not combinable with other Spa promotions.
- Not applicable on SPA Boutique products, Beauty Salon, Hidroterapy Circuit.
- Not applicable on treatments available in SPA Cabanas (outdoor areas)
- Applicable on treatments with a duration of 50 min or more.
- Credit is not applicable on Holiday period: from December 20th to January 3rd.
– The Virtuoso Amenities do not apply to groups of more than 10 rooms.
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